Last updated: 10 August 2026
The Best Doggy Hotel (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect personal information when you use https://thebestdoggyhotel.co.uk, contact us or make an enquiry.
Who we are
The data controller is The Best Doggy Hotel.
Email: hello@thebestdoggyhotel.co.uk
Telephone: +079 51 395 284
Information we collect
Depending on how you use our website and services, we may collect:
- your name, email address, telephone number and any other details you provide when you contact us or submit a form;
- booking and enquiry information, including dates, the services you are interested in and messages you send to us;
- information you provide about your dog where relevant to an enquiry or booking;
- comments you choose to publish on the website, where comments are enabled; and
- technical information needed to operate and secure the website, such as IP address, browser information and server logs.
How we use your information
- to respond to enquiries and discuss, arrange or manage bookings;
- to provide customer service and communicate about a booking or requested service;
- to maintain the security and reliability of our website;
- to deal with comments, complaints or legal obligations; and
- to improve our services where this does not override your rights and interests.
We rely on steps taken at your request before entering into a contract, performance of a contract where a booking is made, our legitimate interests in running and securing our business, and legal obligations where applicable. If we ask for consent for a separate purpose, such as optional marketing, you may withdraw it at any time.
Forms and email
Information submitted through website forms is stored in our WordPress administration area and may also be sent to our nominated business email address. We use it only to handle your request. Please do not send payment-card details or other unnecessary sensitive information through a website form.
Who we share information with
We do not sell personal information. We may share it only where necessary with service providers that help us run the website, email or hosting; professional advisers; and authorities where we are legally required to do so. These providers may process information only for the service they provide to us and subject to appropriate safeguards.
If the website is configured to use Google Fonts, your browser may request font files from Google. That request can include technical information such as your IP address. You can switch the theme to system fonts if you prefer not to use Google-hosted fonts.
How long we keep information
We keep enquiries, booking correspondence and form entries only for as long as needed to respond, manage the customer relationship, meet legal or accounting requirements, or deal with a complaint. We then delete or anonymise them securely. [Add your actual retention periods here, for example: unanswered enquiries for 12 months; booking records for 6 years where required for tax/accounting.]
Your rights
Subject to applicable law, you may ask us to access, correct, erase, restrict or transfer your personal information, or object to certain processing. Where processing is based on consent, you can withdraw that consent. To exercise a right, please contact us using the details above.
You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint. We would appreciate the opportunity to resolve your concern first.
Cookies
Our use of cookies and similar technologies is explained in our Cookie Policy.
Changes to this policy
We may update this policy when our services, website technology or legal requirements change. The latest version will always be available on this page.
